Little did he know, that moment was the beginning of a new life for Shocks, who would not only get the help he needed - he'd even become incredibly helpful to others.
Shocks got a loving new home: The Donkey Sanctuary in Birmingham, England, where many of the animals are rescued from neglect and abuse and go on to become therapy donkeys.
That's where, in 2013, Shocks met Amber, who was 2 years old and couldn't make a sound.
When Amber and her twin were born prematurely, Amber couldn't breathe. Almost as soon as she entered the world, she needed surgery to save her life.