"They can go in elevators, and they can go up and down steps," Frankie said. "Until you put them in a situation, you don't know how they are going to react, so that's why I'm trying to take them as many places as possible. Those are all things they will have to do for Matix." As service animals, they would have to be comfortable doing things such as entering buildings and adjusting to being in crowds, all things that will help Matix be safe in those same situations.
Now, when Frankie takes Bert and Ernie to work as therapy animals, she also brings Matix along to help him feel more comfortable about being with the horses in public places. "It's an added bonus," she said. "Matix has such a personality, and they all do so much for the residents. Even at the age of 4, he is giving back already."