But then help came in the form of a couple who happened to be visiting their families in southern Chile. During their travels, they stopped by Matilda's home, saw that she was ill and asked her owners what was wrong. After learning about her fate, the couple decided to take matters into their own hands.
At the very least, they wanted to give Matilda a chance to live a more dignified life, even if her chances of survival were slim. The couple got in touch with the sanctuary, whose staff traveled to pick up Matilda.