But neighbors were persistent, calling the humane society, animal control, police, even the building's concierge.
The drama - from outright horror right down to the ultimate happy ending - all played out in the comments section.
And, most importantly, it had a crucial impact on one cold, lonely dog's life.
If we can steal a sentiment from Mahatma Gandhi and suggest the greatness of a neighborhood can be measured by how it treats animals - then this Toronto community came up epic.
This dog, whose name neighbors didn't even know, brought out the best in them.