Belfast City Council didn't respond immediately to a request for comment, but sent The Dodo a statement saying Hank is being "well looked after, and his medical and dietary needs are continuing to be met."
His keepers admit Hank wasn't being walked in his first days in their care, but "he is now being walked, with staff hoping to continue this on a daily basis."
But Hank will not be seeing his family.
"Visits from dog owners are not permitted," the statement reads. "This is to help with the settling in process, and to ensure the security of all those animals in our care, as well as the health and safety of staff."
That leaves Collins and Meadows with sleepless nights and a dog-shaped hole in their lives.