Turnbull decided a bath would help - maybe she could wash off Lucy's flaky skin. As she gently scrubbed Lucy's body, fur came off in clumps, turning the bathwater black. "She looked so depressed standing in the bath - rigid with fear," says Turnbull. "I cried as I washed her."
Over the next week, Lucy's coat fell out - almost completely - leaving the dog bald in patches.
To make matters worse, Lucy was emotionally traumatized. "She would fall asleep and wake up screaming," Turnbull says. "I'd have to dash over and comfort her. If anyone walked past her too quickly, or accidentally nudged her, she would scream her head off."