As soon as Lucy arrived back at Turnbull's house, the other dogs - Roman, Freddy and Trinny - ran out to greet her, accepting Lucy immediately. Turnbull's children also fell in love with Lucy.
Then Turnbull took off Lucy's coat, and her heart broke. "She was so skinny and had really thick, flaky skin all over her body," she recalls. "It was so thick in places that it was yellow. She had bald patches and sores and overgrown nails, and her teeth were a disgusting shade of brown, with the breath to match them."