"As soon as it happened I opened the door once we'd stopped, and Ness jumped out," Cartmell told The Dodo. "I immediately jumped out running after her."
Cartmell continued to chase Ness until she noticed that a man who'd seen the crash was also chasing after her, trying to help, and since he seemed much faster than herself, Cartmell went back to the car to make sure her other dogs hadn't gotten out. Unfortunately, though, the man wasn't able to catch up with Ness, and she disappeared completely.
Cartmell and her community searched for Ness tirelessly over the next few days, refusing to give up. They made fliers and social media posts, and did everything they could possibly think of to try and bring Ness home. Even people who had never met Cartmell or Ness were dedicated to reuniting them again. The dispatchers who'd taken the call from the car crash take calls involving animals very seriously, and even they went out looking for Ness themselves.