Potratz was at a loss. She’d enrolled Murphy in special training courses, but he still failed to improve. And, as a result of his earlier surgery, he now needed to be fed each meal by hand.
All of this wasn’t Murphy’s fault, of course; he didn’t intend on making life so difficult for his family. But one night, as the puppy's problem behaviors seemed to hit their peak, Potratz broke down. Her family could see that she was heartbroken and discouraged.
But then she got the boost she needed.
"The next morning, while I was at work, a florist came in with a beautiful bouquet of flowers,” Potratz said. “I signed for them, and when I read the card, I started to cry.”